Refund Policy

Refund Policy

We want you to be satisfied with every part you buy from JBA Speed Shop. If something isn’t right, here is how returns and refunds work.

Draft for client review — not legal advice

This page was drafted by Web Shop Manager from the terms JBA already publishes. It has not been reviewed by an attorney. Please confirm or correct the following before launch, and have counsel review the final text:

  • How long after delivery a customer may request a return (we have written “30 days” as a placeholder).
  • Whether a restocking fee applies, and how much.
  • Whether custom-fabricated, special-order and electronic tuning products are returnable at all. Most shops exclude them; we have written them as non-returnable.
  • Whether installed or used parts can be returned.
  • How long refunds take to appear after you receive the return.

This notice is part of the staged view only and disappears when the page goes live.

Returning a part

Contact us before sending anything back, so we can confirm the item is returnable and give you a return authorisation. You can reach us at 858.495.3395, toll free at (888) JBA-5570, or by email at info@jbaracing.com. Our counter is open Monday to Friday 9am–5pm and Saturday 9am–1pm.

Returns should be requested within 30 days of delivery. Parts must be in new, uninstalled, resalable condition, in their original packaging with all hardware and instructions included.

Return shipping

As noted on our Shipping & Returns page, return shipping is the customer’s responsibility. We recommend a trackable service; we cannot refund a return that does not reach us.

If the return is our error — the wrong part shipped, or a part that arrived damaged — we cover the return shipping. Tell us within 5 business days of delivery so we can document it with the carrier.

What you get back

The amount of the refund is based on the purchase price of your product. Original outbound shipping is not refunded, except where we shipped the wrong item. If your order qualified for free shipping over $50 and a return brings the order below that threshold, the actual outbound shipping cost may be deducted.

Refunds are issued to the original method of payment once the returned part has been received and inspected.

Parts we cannot take back

Custom-fabricated work, special-order parts, electronic tuning products once they have been licensed to a vehicle, and any part that has been installed or used cannot be returned. If you are unsure whether a part falls into one of these groups, ask us before you order — we would rather get you the right part the first time.

Damaged or defective parts

Inspect your order when it arrives. If a part is damaged in transit or arrives defective, contact us within 5 business days with photographs of the part and the packaging so we can file a claim and get a replacement moving.

Manufacturer warranties are handled by the manufacturer. We will help you open the claim and will tell you up front whose warranty applies.

Questions

Call 858.495.3395, email info@jbaracing.com, or come by the shop at 5675 Kearny Villa Road, San Diego, CA 92123.